We had some of our legacy setup on hetzner used in a DDoS reflection attack a year ago. That was handled really professionally by Hetzner imo. They null routed

We had some of our legacy setup on hetzner used in a DDoS reflection attack a year ago. That was handled really professionally by Hetzner imo. They null routed the systems and requested us to get in contact with them within a couple of working days or they'd void the contract. We handed them our office IP to whitelist. Once I could get back onto the systems, I could finally overrule all the stupid legacy hesitation and setup firewalls on the systems. From there, the support confirmed the ports are closed and the servers got freed again. Good experience, in spite of the circumstances. And the remote hands at hetzner are good, especially if you know how to work with DCOPs. You know, have redundant systems, shutdown the broken system so they can just do whatever they have to do once they're around.