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You have to imagine that the quality of service people are providing isn't that high either if they're miserable. I think about peoples' quality of life in a c
by RankingMember 8y ago
You have to imagine that the quality of service people are providing isn't that high either if they're miserable. I think about peoples' quality of life in a call center whenever I'm stuck on hold with Verizon or some other faceless corporation.
- emodendroket 8y agoPeople pretty regularly just told customers whatever they wanted to hear to get them off the phone. The more scrupulous among us wouldn't say anything false or break any rules but would deliberately upset customers to get them to ask for a supervisor (call length was a major metric which affected your pay substantially, so if you couldn't really do anything for them this was the best strategy).
- beaconstudios 8y ago"when a measure becomes a target" and all that.