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Yes! This happened to me too and is very alarming. It’s training users to fall for phishing. I’m not sure what a correction looks like though. Should they call
by albedoa 8y ago
Yes! This happened to me too and is very alarming. It’s training users to fall for phishing.
I’m not sure what a correction looks like though. Should they call customers and instruct them to find or verify a phone number and call back? Instruct them to log into their online account? That would be fine for you and me, but I’m thinking of the average cardholder.
- jefftk 8y agoTelling them to call the customer service number on their credit card seems pretty good?
- albedoa 8y agoOh duh, thanks. You're obviously right. I was thinking of my experience when I was out and didn't have that card on me.
- jrochkind1 8y agoI just got one of these that had me call a DIFFERENT number than the one that was on my credit card -- the whole time I was thinking it was probably a phishing thing as I was giving them all my info, but in the end it was to ask if I had really made a charge that I _had_ really made the day before (in a city I'm not normally in)... so I'm pretty sure it was legit. Probably?