I don't disagree, I find support across the board for Google products dismal. But isn't it better that they say 'we don't do support' than hold out hope that t

I don't disagree, I find support across the board for Google products dismal. But isn't it better that they say 'we don't do support' than hold out hope that they might or provide spotty support? That way developers and users of the products, including TensorFlow, know what they're getting into. For the free projects that actually do provide good support, that's excellent and kudos to the developer/community that do so... they seem to be the exception these days. I compare it to the 'old days' of software: it used to be common to have a phone number to call. Then it became email only and people complained there should be a support phone number. Then it was $0.99 apps and maybe you got a support forum. Now in the era of freemium, you're lucky if you get an online community support forum... and people complain when nobody monitors it. When you move to free, the support budget goes to $0 which leaves developers to shoulder support in addition to everything else. Unsurprisingly, many don't want to do this. If you're willing to pay, sure you can still get anything you want (up to and including on-site support for enterprise stuff if you have deep enough pockets) but as long as the default support model is clear at least one can make an informed decision. Support is one of those things that the $300+ (phone support), $30+ (email support), $10- (forum?), $0 (good luck) pays/paid for after all...