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IMO even that's not sufficient. I've had calls claiming to be my bank that new dollar amounts and dates of 2 charges I had recently disputed. But I've been fool
by TallGuyShort 8y ago
IMO even that's not sufficient. I've had calls claiming to be my bank that new dollar amounts and dates of 2 charges I had recently disputed. But I've been fooled once before, so I went into my local branch and spoke to the manager face to face. No one from the bank had placed a call regarding my account and there was no issue with my dispute. The phone number was not owned by the bank and after 2 voice mails they stopped trying to contact me and I never had an issue with the charge back. So there is literally no way I would ever trust an inbound phone call again.
- jerf 8y agoTo be honest even after I had seen that the charges being described to me on the phone were indeed on my account I was still running through scenarios where this could be a fraudulent call. However, I eventually came up with the logic that somebody had already managed to put the charge on my account, and once they'd gotten that far, I couldn't think of any reason for the scammer to call me. Basically, scammers had visibly already won prior to the call, so the odds of the call being fraudulent were low.
- TallGuyShort 8y agoTrue. On the other hand, I don't want bank employees to have never been told that cold-calling people to discuss their accounts is a bad practice.