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My understanding of checklists in this context is they are not intended to decrease autonomy. They aren't meant as a means to use lower skilled labor for import
by jay-anderson 8y ago
My understanding of checklists in this context is they are not intended to decrease autonomy. They aren't meant as a means to use lower skilled labor for important tasks. Instead they make sure the baselines are taken care of and we aren't skipping important steps in specific and possibly stressful situations. That said I'm sure some people will have a negative view checklists and some implementors will want to misuse and implement them in the wrong way.
- lliamander 8y agoIn this context, you are correct. There are contexts where checklists are used where the workers are low-skilled and lack autonomy (e.g. low-level customer support roles). I think many people rankle at the idea of their job consisting entirely of checking off items in a list (other people seem to be fine with it).