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Need customer support? Put down the phone and log into Twitter
- ocdtrekkie 8y agoAn example of where this is definitely true is Comcast: Their phone redirects to regional call centers, you get the bad voice answering system, the cancellation runarounds, the upsells, etc. Conversations on Twitter with @comcastcares are brief, cordial, and productive. If you have to deal with Comcast, Twitter is the only way to do it.