Really? So my cisco home modem messing up DNS and appending Utopia.net, burned in hardware by cisco will get a new firmware if I just ask for it? Please go on

Really? So my cisco home modem messing up DNS and appending Utopia.net, burned in hardware by cisco will get a new firmware if I just ask for it? Please go on and let me know where I can open this case. I am not sarcastic, I really need that fixed.