I get your point, but I also think you're wrong about it only being harmful. Even if the review is done incorrectly, it's a data-point on a misconception your

I get your point, but I also think you're wrong about it only being harmful. Even if the review is done incorrectly, it's a data-point on a misconception your users have, and it gives you a chance to respond accordingly. The company I work for has to deal with performance complaints all the time, some very from very public and loud entities in our Market. A company deciding to move away from our product signals very clearly across the market and it shows in our renewals numbers -- yet, we've never considered saying "don't benchmark us" in our contract. Every single time these complaints kick up, we treat it as a chance to prove that we know our stuff, we reach out and offer to assist with re-evaluating, and explain our position, and most of the time, it works. It also shows a big public commitment to helping instead of just hiding behind our Legal Team, and it shows we know what we're doing. We're not a huge company by any means in terms of actual persons able to act, but we still make it work without the need to put out such terms. If your customers are frequently doing something to make your product less than ideal, then you have an education issue that needs to be resolved.