Sweeping stuff under the rug helps in the short term but not the long term in my opinion. Compassionately responding to an abusive Email (even just saying, "I c

Sweeping stuff under the rug helps in the short term but not the long term in my opinion. Compassionately responding to an abusive Email (even just saying, "I can understand why you were so angry...") might be the very response that person needs to dissipate their anger or re-evaluate how they communicate with people and that helps everyone they interact with after you. Sure, things can get messy too and some discussions are easier offline, but I think there's merit to completing conversations even if they're difficult.