You pay a single price for your trip, you don't pay for the time and distance of the ride. When you agree to the trip, you see the price ahead of time and it's

You pay a single price for your trip, you don't pay for the time and distance of the ride. When you agree to the trip, you see the price ahead of time and it's fixed. So what the support person is saying that since it didn't affect the price of your trip, you're not getting a refund.