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I don't think they're okay with it; they just can't pinpoint the problem, and resign themselves to the "fact" that using a computer is an inherently slow and un

I don't think they're okay with it; they just can't pinpoint the problem, and resign themselves to the "fact" that using a computer is an inherently slow and unreliable experience, since it's been that way for as long as they can remember. Older and non-technical people are just as vexed by bloated pages as anybody else, but without the language to describe the problem, they seem more likely to blame the reliability of their connection or even the age of their hardware rather than the poor design choices that web authors make. I've saved multiple people from replacing their "old" phones by showing them how to toggle javascript.

TeMPOraL 8y ago
Or "viruses". This is what I usually hear from my non-tech family & friends. "Could you take a look at my computer? It's acting slow, I probably have some viruses." Turns out it's not viruses, it's ever increasing website bloat that very quickly renders reasonable machines unusable. A good portion of it can be eliminated by installing an ad blocker, but this still makes people throw away perfectly good machines, because companies on the web don't care about user experience.