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Based in central Europe, have received counterfeit products that were indistinguishable from the real one. On the surface counterfeits have become difficult to
by DanielleMolloy 8y ago
Based in central Europe, have received counterfeit products that were indistinguishable from the real one. On the surface counterfeits have become difficult to identify, it is not about blurry and misspelled labels anymore. Especially if it comes to electronics they are not less dangerous. Non-electronic items like books get counterfeited too.
But I had more trouble with fake reviews selling me mediocre (often Chinese) products. I check the same US Amazon product on Fakespot for almost everything now (but the fake reviewers will game that system too). Amazon is clearly outsourcing their job to the customers.
Been a (happy) Amazon customer since I'm legally allowed to buy there and liked marketplace in the beginning for second-hand products and buying from smaller scale shops (the scale of the family winery in Saarland), but rolling out the red carpet for the Chinese counterfeit "economy" is just dangerous given that Amazon's number one rule that made them successful is keeping customer trust. Co-mingling - I don't see how anybody at Amazon could have believed that 1-day shipping is a more important metric than selling genuine products.
I wish they temporarilly blocked Chinese marketplace sellers as a whole until these issues are solved, by whatever entity. As a customer I don't care that this is unfair towards a handful of moral sellers, I care about not getting shocks from electronic equipment that I bought at full price. When I want to buy terrible Xiaomi products for some reason (e.g. because I fell for the Apple counterfeit's fake reviews) I can still go to eBay or Alibaba like back in the days.
The other solution would be visibly and strongly separating marketplace again, like in the beginning, or putting it on a separate dedicated website that crosslinks with main Amazon.