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> Where would they get that data? The gmail product forums, monitoring sites like reddit, HN, and Twitter, focus groups and UX studies, internal dogfooders and
by eiieirurjdndjd 8y ago
> Where would they get that data?
The gmail product forums, monitoring sites like reddit, HN, and Twitter, focus groups and UX studies, internal dogfooders and trusted external testers, metrics from experimental or holdback groups, etc.
- TeMPOraL 8y agoI sincerely hope they do that. Given the evidence though, I also doubt it, or at least I feel the feedback is quickly dismissed under the "every UI change breeds discontent" rule of thumb.
- nasredin 8y agoAhh the famous Google Products Forum, where all the complaints and bugs are promptly fixed by real human beings!