It could also be empathizing with an angry person. For example, an employee is rude to a client. You call the client to do damage control, because you have a

It could also be empathizing with an angry person. For example, an employee is rude to a client. You call the client to do damage control, because you have a personal relationship, the client continues to be furious. You say "Look, I know you're angry and I know this is probably the last time you'll ever talk to me, but if I can say one last thing, it will be that we have always tried to <insert conciliatory remainder of conversation>" I don't know if that is always arrogance or entitlement, is it?