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You say this, but I've had some great experiences with Microsoft support over the years, both on the hardware and software side. I hear good things about Apple'

You say this, but I've had some great experiences with Microsoft support over the years, both on the hardware and software side. I hear good things about Apple's support too.

Jmcdd 8y ago
Apple support is spot on. While I'm disappointed by the decline in quality of their products (namely the macbook pro), when I had to return my MBP 2017 a year after I bought it, and 3 months after they replaced the faulty keyboard, they were very supportive and refunded me the full amount. They're also very easy to talk to and treat you with respect unlike Google support (from my experience).
neltnerb 8y ago
Agreed, even with a simple home license I've called Microsoft and been shocked at how competent they are. Pretty weird and complex issues too. But doesn't Google in particular have a reputation for nonexistent or terrible support? It's not part of their culture, everything is a beta and it's no big deal if it doesn't work right? An open phone cannot come fast enough. It may well be even buggier at first but if it's like my experience with Linux over the last 17 years it will only get steadily better since the developer's incentives are actually largely aligned with mine.
- PuffinBlue 8y ago
  I must give Microsoft credit too actually. I've spoken with them 3 times over home licensing of windows. Each time they were very quick and thorough in sorting the issue. In fact, during one of the last big windows 10 updates something failed for me in carrying the license over and they took time to investigate the incident in order to determine how to prevent it again for future updates. the thing that surprised me was they _cared_ that something was wrong and were _interested_ in fixing to and preventing it happening again. Been a while since I dealt with a company that did that. Actually, thinking about it I should probably switch to companies that do care about this stuff.
reitanqild 8y ago
Agree. I had to contact Microsoft about a store app. The service felt nothing less than amazing. All for a US10 purchase on a single Windows 10 machine.

You say this, but I've had some great experiences with Microsoft support over the years, both on the hardware and software side. I hear good things about Apple's support too.

Jmcdd 8y ago

Apple support is spot on. While I'm disappointed by the decline in quality of their products (namely the macbook pro), when I had to return my MBP 2017 a year after I bought it, and 3 months after they replaced the faulty keyboard, they were very supportive and refunded me the full amount. They're also very easy to talk to and treat you with respect unlike Google support (from my experience).

neltnerb 8y ago

Agreed, even with a simple home license I've called Microsoft and been shocked at how competent they are. Pretty weird and complex issues too. But doesn't Google in particular have a reputation for nonexistent or terrible support? It's not part of their culture, everything is a beta and it's no big deal if it doesn't work right? An open phone cannot come fast enough. It may well be even buggier at first but if it's like my experience with Linux over the last 17 years it will only get steadily better since the developer's incentives are actually largely aligned with mine.

PuffinBlue 8y ago
I must give Microsoft credit too actually. I've spoken with them 3 times over home licensing of windows. Each time they were very quick and thorough in sorting the issue. In fact, during one of the last big windows 10 updates something failed for me in carrying the license over and they took time to investigate the incident in order to determine how to prevent it again for future updates. the thing that surprised me was they _cared_ that something was wrong and were _interested_ in fixing to and preventing it happening again. Been a while since I dealt with a company that did that. Actually, thinking about it I should probably switch to companies that do care about this stuff.

reitanqild 8y ago

Agree. I had to contact Microsoft about a store app. The service felt nothing less than amazing. All for a US10 purchase on a single Windows 10 machine.