A few answers, off the top of my head: > Why doesn't Exchange and Outlook expose enterprise IM better? This should be standard everywhere. Office Communicator

A few answers, off the top of my head: > Why doesn't Exchange and Outlook expose enterprise IM better? This should be standard everywhere. Office Communicator handles inter-office IM well, including handy features like integrated desktop sharing. > Why does collaboration with Office products still stink? I loathe it when used as a public-facing CMS, but the recent versions of SharePoint offer impressive collaboration/versioning when coupled with Office on desktops. > Why does the built in defragger suck so bad? Why do I have to defrag at all? You don't. This has been happening automatically in the background since Vista. The tool is mostly still there just to scratch psychosomatic itches. > You know what I routinely need? I need a best in class OCR tool to mass OCR lots of scanned documents. That would make me super productive. Why isn't that part of Office? Why am I stuck with an absolutely unusable and ancient format designed for digital faxes? Office started shipping with OCR starting in the 2003 version. It's integrated in the products if you scan directly into them, or look for the Microsoft Office Document Imaging tool that gets installed along with Office to do that standalone. > Why doesn't Microsoft control the end-user software distribution channel by now? Why do I have Steam installed when Microsoft built everything to support gaming on my PC except for that last bit? Seriously, what the hell? > Why do I have to get virus scanning software? Why does Microsoft make virus scanning software and hardly promote it? Why isn't that just part of some Windows update? Don't look for something to certify protection status, and then not be the provider of that software. Things like that are anti-trust minefields.