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The problems were easily foreseeable, and they did it anyway. Anyone who accepts this as "listening the users", and addressing the issues will likely get burne
by satori99 8y ago
The problems were easily foreseeable, and they did it anyway.
Anyone who accepts this as "listening the users", and addressing the issues will likely get burned again in the future.
Google is a advertising company. Their customers are not their users, and therefore I think things are unlikely to change.
- mc32 8y agoAlso, it represents a culture shift. Many engs and mgrs have moved on, retired, jumped to new shinies (when FB, Uber, Twitter, etc became the new shiny) allowing a culture shift via replacement with people who have a different compass guiding them.
- kryogen1c 8y ago> Their customers are not their users Cannot be overstated. The incentive structure is clear and the subsequent evolution is happening.
- paulcole 8y ago> Their customers are not their users, and therefore I think things are unlikely to change. Interesting concept. Care to expound? Would be interested in hearing more.
- clear_dg 8y agoNothing surprising: Google's revenues come from advertisers. Advertising is its main focus. Not developing browsers, or even providing search results. Those are merely means to an end. And of course, all the users are targets for ads, NOT customers. A farmer's cows aren't his customers; same logic here. It's obvious really, and Google never denied it.