I think we're just coming at it from two perspectives. Given your commentary below, it sounds like you are a rider and have experience in this space, thus you w

I think we're just coming at it from two perspectives. Given your commentary below, it sounds like you are a rider and have experience in this space, thus you were skeptical of the story. In that light, your comments make sense. My observation was simply that it sounded like a knowledgeable, or at least nominally helpful salesperson. You could be right, they may have simply been acting in their own best interest. And, it worked - they got a big sale by appearing friendly, helpful, and knowledgeable, and to my reading that was the point of the story - those things pay off in bigger sales. I've had nearly the opposite kind of experience when I went to buy ski gear. The salesperson clearly didn't know anything about what they were selling. They could have sold me a $100 pair of gloves, as I was in the market and had no idea what they should cost. Likewise, had someone educated me I might have purchased a more expensive helmet. Instead, I walked out and eventually ended up with bargain bin gear that has served my needs just fine.