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The company chooses the arbitrator. The arbitrator is therefore incentivized to find in the company's favor. If they find in favor of the "plaintiff" (I would i
by tnorthcutt 8y ago
The company chooses the arbitrator.
The arbitrator is therefore incentivized to find in the company's favor. If they find in favor of the "plaintiff" (I would imagine that's not what they're called in arbitration) too often, then the company can simply find a more friendly arbitrator.
- bigpicture 8y agoAs an example, look at the Comcast arbitration agreement [1]. They do not want to choose. They want it to be either the AAA or a judge making the choice. You might also notice that they are totally fine with you suing them in your local small claims court. [1] https://www.xfinity.com/Corporate/Customers/Policies/SubscriberAgreement https://www.xfinity.com/Corporate/Customers/Policies/Subscri...