I'm getting a consistent 11Mbit/s down and 0.94Mbit/s up. I pay £10 per month for a plan that has no download cap and boasts speeds of 'up to 25Mbit/s' but app

I'm getting a consistent 11Mbit/s down and 0.94Mbit/s up. I pay £10 per month for a plan that has no download cap and boasts speeds of 'up to 25Mbit/s' but apparently there is no upload cap. I found that last part interesting as my upload speed is almost constantly 0.9Mbit/s and not once has it reached 1Mbit/s or further. To be fair, the UK consumer is generally ignorant so providers get away with it. Virgin is my biggest bug bear, offering 'fibre optic' broadband when in fact it's delivered via co-ax cable. Quiz one of their sales advisors about this and you hit a wall, try a tech support staff member and they appear equally clueless.