Just to distill that statement into specifics, the "goal" as you see it literally says (1) they had no written record before, and now they will and (2) two othe

Just to distill that statement into specifics, the "goal" as you see it literally says (1) they had no written record before, and now they will and (2) two other vendors did the actual work. There's nothing technical about it but it implies intent behind the recommendations. IMO, that statement alone does illuminate a "solid solution", which is to reduce vendoring out some of these critical functions and gradually staff leadership with a mix of people who have significant hands-on experience with technology. Or more shortly, "care for properly."