>Consumers obtain relief regarding their claims in only 9 percent of disputes. On the other hand, when companies make claims or counterclaims, arbitrators grant

>Consumers obtain relief regarding their claims in only 9 percent of disputes. On the other hand, when companies make claims or counterclaims, arbitrators grant them relief 93 percent of the time—meaning they order the consumer to pay. If you consider both sides of this equation, in arbitration, the average consumer is ordered to pay $7,725 to the bank or lender. https://www.epi.org/publication/correcting-the-record-consumers-fare-better-under-class-actions-than-arbitration/ https://www.epi.org/publication/correcting-the-record-consum... Note that it's limited to arbitration involving financial companies though. Absolutely terrible to see what happens to normal people when companies can privatize justice.