The issue here is that "support" is an overloaded word. Tidelift does not ask maintainers to be a help desk where subscribers can call them up directly. But we

The issue here is that "support" is an overloaded word. Tidelift does not ask maintainers to be a help desk where subscribers can call them up directly. But we do provide certain assurances and help with open source dependencies, through a combination of our own efforts and that of participating maintainers. Maintainers who sign up are contractors (here is the contract: https://tidelift.com/docs/lifting/agreement https://tidelift.com/docs/lifting/agreement ). It's not that developers don't have to think about sales and marketing _at all_, but it's much reduced vs. starting one's own company from scratch. All those jobs that sales, marketing, finance, operations, etc. are normally doing at a company are things that Tidelift takes on.