Thanks for that insight, it makes sense. Big corporations usually pick some good rule of thumb (use data based decisions) and pervert it until it's a blind rul

Thanks for that insight, it makes sense. Big corporations usually pick some good rule of thumb (use data based decisions) and pervert it until it's a blind rule. Now I can see some understand some of Google bad decisions, sentiment and grudges aren't easy to measure. I can find some aspect of a google product annoying but not bother me much. Still, annoying thinks add up and most users, like 99,9% users don't write complains publicly so they can't never tell. It's also harder to account for network effects like the family geek stop caring about chrome and moved the whole family and friends to firefox. An estimated negative impact in 0,1% can really mean last push for 1% of users. Add several episodes like this and you can destroy a company.