Even just forwarding an email or direct messaging "hey, [edge case person who seems reliable in not bothering people in cases where it's not warranted] is havin

Even just forwarding an email or direct messaging "hey, [edge case person who seems reliable in not bothering people in cases where it's not warranted] is having trouble with this service." is usually enough. I get that time outside work belong to the employee but people who can be even the slightest bit flexible with that have an inherent extra value.