Yes, it's nice that some software works pretty well most of the time. However: the use of software and the dependence on software have increased so much, that

Yes, it's nice that some software works pretty well most of the time. However: the use of software and the dependence on software have increased so much, that according to my guesstimations it's almost guaranteed for someone to encounter a software annoyance or have a software-related incident perhaps at least once per day and be involved at least in one major software-related screw-up per year. And these numbers will only go up as software systems become more connected and intertwined with our lives. From that perspective, software in general is not good enough and people are correct to complain.