I hear your argument, but the notion is that if customers are expected to trust the Microsoft Cloud to run their operations, the company itself should also trus

I hear your argument, but the notion is that if customers are expected to trust the Microsoft Cloud to run their operations, the company itself should also trust it. How would it look if Microsoft was slinging its cloud services but wasn't primarily using them? Of course, Azure has such a massive footprint that the bigger issue is, why wasn't that used as an advantage when South Central US went into a shutdown mode? This does play against the notion that with so many regions this sort of event should have been preventable.