People think for some reason that their job is hard, so when all works perfect that's almost a miracle and others shouldn't be so grumpy when it doesn't. But th

People think for some reason that their job is hard, so when all works perfect that's almost a miracle and others shouldn't be so grumpy when it doesn't. But the moment they are on the customer side they think "that's easy, why doesn't this work?" and ignore how often they rolled their eyes at the same clueless comment about their job. It's always easy from the outside. Not so much if you are in the trenches yourself.