Ugh, I'm living through this right now on an app I've been working on in my company for 3 years. Someone will create a user survey that gets a 5% response rate

Ugh, I'm living through this right now on an app I've been working on in my company for 3 years. Someone will create a user survey that gets a 5% response rate and use it to justify/rationalize some decision. They think that since they ran the survey they now have data that is good enough to base a decision, with zero desire to statistically validate whether that data is any good or not. I can't remember which thread this came from, but this talk was posted here somewhere on HN recently and I found it pretty interesting and relevant to this sort of thing: https://www.youtube.com/watch?v=TGGGDpb04Yc https://www.youtube.com/watch?v=TGGGDpb04Yc