4 ms·
Dell's ProSupport is God sent! I bought my XPS 15 in the States but left to Africa a few months later. On my trip my UHD screen developed burn-in and needed to
by curiousgal 8y ago
Dell's ProSupport is God sent! I bought my XPS 15 in the States but left to Africa a few months later. On my trip my UHD screen developed burn-in and needed to be replaced. Obviously there was no Dell support where I was and their terms basically say that you are out of luck. After a few exchanges with their support, they agreed to ship the screen to a friend in a European country and I had a co-worker grab it for me while on a work trip. The whole thing took about 3 weeks but it was all thanks to their support team sticking by me. They even told me not worry about shipping the old screen back.
In essence, Dell's ProSupport is more than worth it!