What I love about my current app-only bank's approach, is that that also includes customer service. I had to speak to them a couple of times, and all the chat i

What I love about my current app-only bank's approach, is that that also includes customer service. I had to speak to them a couple of times, and all the chat is handled inside the app. And dealt with quickly. Love it. With my old high street bank their app is ok, but often have to refer to the web based service for more extensive features. That made me anxious about using an app-only bank. 1 year in and I have never thought "hmmm wish I could do this on my laptop". You do everything via the app, and it is intuitive. Since the only time I go into a bank's branch is to open the initial account and then never again, I have no need for them anymore. App-only is fine for me. I do wonder how services like Curve affects the app-only banks though.