I didn't use manual labeling during pilots for ML-based service and I regret it after the fact. Your customer cares about a business value. From my experience

I didn't use manual labeling during pilots for ML-based service and I regret it after the fact. Your customer cares about a business value. From my experience using buzzwords like "AI" will only get your foot in the door, but in the end, the business value will sell. IMO it's a completely valid business strategy if you are selling something at cost with the plan of reducing the cost later and you can stay solvent in the meantime.