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Ask HN: What features/functionality do you want in an online payments service?
There's a lot of Paypal bashing that goes on, much it would seem legitimate/justified. If you could design a new paypal equivalent, what features and/or functionality would you include?
- Travis 16y agoTransparency. The biggest complaint I hear about these places is that they aren't transparent in anything -- from reasoning behind their prices, to the resolution of conflicts.
- staunch 16y agoI wonder if someone couldn't set up a company to create a nicer interface to PayPal support the same way that AAA does for the DMV...
- zbruhnke 16y agomicro-transaction possibilities ... obviously this would have to be worked out with banking institutions (how, I do not know) but I believe the first one who can make this happens generates an enormous shift in market share and will be on the upswing for quite a while.
- rlpb 16y agoWhat I think I'd like most is the ability to speak to someone with the power to overturn a stupid decision if they want to cut me off due to fraud concerns. If this were possible, I get the impression that most horror stories that we hear wouldn't exist. I understand that customer service costs money, so I can forgo the need for a phone hotline for anything else. This would cost them a few phone calls per year for a small proportion of their customers. The money I pay in commission should easily be able to pay for this; and if they need to limit this ability to established customers then so be it. I've not had a problem yet, but I fear that it's just a matter of probabilities. This perception that I have should not be, and I think that it makes it clear that there is a problem.