Businesses don't need the government to tell them how to treat their customers. It is in a company's best interest to be accountable for their mistakes because

Businesses don't need the government to tell them how to treat their customers. It is in a company's best interest to be accountable for their mistakes because if they don't they will lose business. Fraud is and always has been illegal, so why we would need a regulatory institution to tell businesses how to treat their customers is beyond me. If anything, regulations just protect bigger companies from smaller competition because smaller companies can't afford to bear the cost of complying with regulations.