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This is also why every developer should be required to do a bit of technical support and some sales calls.
by paulie_a 8y ago
This is also why every developer should be required to do a bit of technical support and some sales calls.
- stanleydrew 8y agoYes! This is an underappreciated reason why Twilio was such a success early on. Every employee (including software engineers) had to work 10 or 20 support tickets in the first two weeks on the job.