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Here's the thing though: when the bank made a mistake, you had recourse. You actually had someone to complain to - you could go to a branch or otherwise deal wi

by matrix 16y ago

Here's the thing though: when the bank made a mistake, you had recourse. You actually had someone to complain to - you could go to a branch or otherwise deal with a human. With paypal, you have no recourse, except to hope your case gets voted to the top of Reddit and some paypal insider takes pity on you.

points 16y ago
There are several 'internet only' banks, or phone only banks. You have a similar amount of recourse with those.
krakensden 16y ago
you're overestimating the worth of that human- retail banks are generally franchisees, and they have very limited powers. If the problem has to be escalated, you're in the same place as you would be with Paypal, except BoA insiders don't read reddit.
- netcan 16y ago
  The ability to go into a branch and refuse to leave until something is done is not a silver bullet, but it's something. If you happen to run in to 2 or three other unhappy customers with the same idea, it's even better.
- meric 16y ago
  You're with the wrong bank maybe. Once upon a time I overdrew my account by $10 and was charged $35 overdraw fee. My account balance became -$45. Someone sent me $50. I then withdrew another $50, and because the account balance was negative again, I was charged another -$35 and left with -$80. When I found out I was angry, I knew the rules were that if you overdrew your account you have to pay a fee, but it seemed ridiculous that they'd charge me twice when it only ever briefly went over 0 again. So I went to my local branch and asked one of the bank staff about it. They apologised and reversed not just the second overdraw fee but both as well! Quite happy with my bank that day; The rules were there and I knew them but they still refunded all my fees back.
  - Vivtek 16y ago
    I can't even imagine a Chase teller doing that, and I like the people at my bank.
    - meric 16y ago
      It was the commmonwealth bank of australia.
      - krakensden 16y ago
        I'm from the US, perhaps that's why we don't see eye to eye?

by matrix 16y ago

points 16y ago

There are several 'internet only' banks, or phone only banks. You have a similar amount of recourse with those.

krakensden 16y ago

you're overestimating the worth of that human- retail banks are generally franchisees, and they have very limited powers. If the problem has to be escalated, you're in the same place as you would be with Paypal, except BoA insiders don't read reddit.

netcan 16y ago
The ability to go into a branch and refuse to leave until something is done is not a silver bullet, but it's something. If you happen to run in to 2 or three other unhappy customers with the same idea, it's even better.
meric 16y ago
You're with the wrong bank maybe. Once upon a time I overdrew my account by $10 and was charged $35 overdraw fee. My account balance became -$45. Someone sent me $50. I then withdrew another $50, and because the account balance was negative again, I was charged another -$35 and left with -$80. When I found out I was angry, I knew the rules were that if you overdrew your account you have to pay a fee, but it seemed ridiculous that they'd charge me twice when it only ever briefly went over 0 again. So I went to my local branch and asked one of the bank staff about it. They apologised and reversed not just the second overdraw fee but both as well! Quite happy with my bank that day; The rules were there and I knew them but they still refunded all my fees back.
- Vivtek 16y ago
  I can't even imagine a Chase teller doing that, and I like the people at my bank.
  - meric 16y ago
    It was the commmonwealth bank of australia.
    - krakensden 16y ago
      I'm from the US, perhaps that's why we don't see eye to eye?