Oh, the guy from support was fairly polite. I cut down his responses a bit for the sake of brevity but I'll clear that up. For example the initial exchange was

Oh, the guy from support was fairly polite. I cut down his responses a bit for the sake of brevity but I'll clear that up. For example the initial exchange was: > Hey Tristan, thanks for reaching out to us about this. We really appreciate you telling us about this. We don't have a bug bounty scheme, but I've forwarded your feedback to our software team. Thanks again, Tristan.