>In this case the punter must have known it was an error, so it doesn't seem moral to pick up the 82k. If we lived in a world where companies did their best to

>In this case the punter must have known it was an error, so it doesn't seem moral to pick up the 82k. If we lived in a world where companies did their best to be reasonable and fair to customers, particularly when mistakes occur, I would agree. However, considering most companies are quite hostile and willing to use any advantage they may have to maximize profits or minimize costs at the expense of customers I believe we need to act the same. If companies are going to hold us accountable and punish us for mistakes or errors to the fullest extent then we should do the same