I really do wonder what the cost/benefit numbers are for a company putting more friction on their return/refund process while adding to the processing cost. I'

I really do wonder what the cost/benefit numbers are for a company putting more friction on their return/refund process while adding to the processing cost. I'm sure I've made plenty of purchases where a big ticking "Are you sure you wanted to do that, Dave?" undo button might have worked but it wasn't worth it for me to go through the effort to return or refund.