Our system has this exactly backwards. An individual should get the benefit of the doubt, and their mistakes should be mitigated. An individual human gets tired

Our system has this exactly backwards. An individual should get the benefit of the doubt, and their mistakes should be mitigated. An individual human gets tired, hungry, emotional, etc and other such experiences which cloud judgement. A corporation on the other hand is supposed to systematically avoid these things. Because of this, mistakes in the interaction between an individual and a corporation should favor the individual. However, it seems that the system favors the corporation. Gaming companies are especially bad about this. Their whole setup is designed to take advantage of human weaknesses in evaluating risks. However, when they make a mistake they are often the first to say that the bet is invalid.