I think the "often" is more that they often will waive repair fees for people, not that they've personally needed a single device repaired often. Not that Appl

I think the "often" is more that they often will waive repair fees for people, not that they've personally needed a single device repaired often. Not that Apple doesn't have issues, but they do tend to be on the low side. When they do have them, they are usually good about fixing it, as well. The keyboard thing is disappointing but it sounds like they flew too close to the sun and are working on it. The other big one in recent memory are the iPhone 6's bending. The real issue was that they didn't have a good company-wide policy for stores to follow, so it was often down to how nice the manager of the store felt that day.