6 ms·

Does Apple have a halfway decent public issue tracker? I don’t recall ever seeing one, but I’ve never gone out of my way to look for one either.

jaegerpicker 8y ago
Yep it's called radar, it's here: https://developer.apple.com/bug-reporting/ https://developer.apple.com/bug-reporting/
- exikyut 8y ago
  radar isn't public. You need an Apple ID linked to a developer account to view reports.
  - natch 8y ago
    ...which is free and takes about ten seconds to sign up for. You can only view your own reports, but on the other hand they do fix bugs.
    - exikyut 8y ago
      This I did not know. Thanks. Hmm, they must get so many duplicates...
      - natch 8y ago
        Yeah they get dupes but they encourage them because they aggregate the information so that new information from one report fleshes out the missing information from other reports.
  - jaegerpicker 8y ago
    It is public, it's free to use and sign up for. The account costs zero dollars to sign up for, so I don't get the complaint.
    - xnyan 8y ago
      It’s the exact opposite of public. You have to have an account, and even then You can only see bugs you submitted.
      - donarb 8y ago
        Yep, Apple takes privacy seriously. Bug reports sometimes also contain proprietary code that help Apple pinpoint the bug. If you worked for a company and were working on a brand new software product, would you want your competitors to have the ability to search bug reports for your email address (or all addresses at *@xyz.com), knowing that you are having trouble with a specific API? BTW, Apple Developer Relations has updated its privacy policy for bug reports where data you submit will be deleted from inactive bug reports after a period of time.
        duskwuff 8y ago
        A private bug tracker also means that Apple can use the same bug tracker to collect reports about devices or functionality which isn't available to the public.
    - exikyut 8y ago
      This I did not know. Thanks.
smackfu 8y ago
I would say it’s exactly “halfway decent”. There’s very little feedback and bugs tend to get closed as duplicates but since it’s not public you can’t monitor the state of the duolicates.
- acdha 8y ago
  Ask for status updates if you need them. They’re usually prompt and I figure if more people do they’ll start feeling the cost of not automating it.
- zwerdlds 8y ago
  Having had direct experience with this, this is the reason people don't file bugs with Apple. It is an exercise in futility.
  - natch 8y ago
    Those people are operating on a flawed understanding of the process though... it’s not futile.
  - RKearney 8y ago
    I reported a UX bug with the new iOS feature Screen Time when the first developer beta hit. Through the entire beta releases the only updates I got were “we pushed a new release, can you test again?”. Needless to say the bug made it to the final release of iOS 12. I’m done filling out bug reports for this reason.
    - iforgotpassword 8y ago
      Same here. I have a little "blog" where I collect such things (with workaround if any), and then hope google would redirect people there suffering the same issue.
- natch 8y ago
  That being said, filing bug reports that end up being duplicates is not wasted time, because they aggregate information from duplicate reports into the main report tracking that issue.
cowsandmilk 8y ago
For WebKit? Yes https://bugs.webkit.org https://bugs.webkit.org
nraynaud 8y ago
No, their bug management is not friendly at all.
olliej 8y ago
For webkit? Bugzilla.webkit.org

jaegerpicker 8y ago

Yep it's called radar, it's here: https://developer.apple.com/bug-reporting/ https://developer.apple.com/bug-reporting/

exikyut 8y ago
radar isn't public. You need an Apple ID linked to a developer account to view reports.
- natch 8y ago
  ...which is free and takes about ten seconds to sign up for. You can only view your own reports, but on the other hand they do fix bugs.
  - exikyut 8y ago
    This I did not know. Thanks. Hmm, they must get so many duplicates...
    - natch 8y ago
      Yeah they get dupes but they encourage them because they aggregate the information so that new information from one report fleshes out the missing information from other reports.
- jaegerpicker 8y ago
  It is public, it's free to use and sign up for. The account costs zero dollars to sign up for, so I don't get the complaint.
  - xnyan 8y ago
    It’s the exact opposite of public. You have to have an account, and even then You can only see bugs you submitted.
    - donarb 8y ago
      Yep, Apple takes privacy seriously. Bug reports sometimes also contain proprietary code that help Apple pinpoint the bug. If you worked for a company and were working on a brand new software product, would you want your competitors to have the ability to search bug reports for your email address (or all addresses at *@xyz.com), knowing that you are having trouble with a specific API? BTW, Apple Developer Relations has updated its privacy policy for bug reports where data you submit will be deleted from inactive bug reports after a period of time.
      - duskwuff 8y ago
        A private bug tracker also means that Apple can use the same bug tracker to collect reports about devices or functionality which isn't available to the public.
  - exikyut 8y ago
    This I did not know. Thanks.

smackfu 8y ago

I would say it’s exactly “halfway decent”. There’s very little feedback and bugs tend to get closed as duplicates but since it’s not public you can’t monitor the state of the duolicates.

acdha 8y ago
Ask for status updates if you need them. They’re usually prompt and I figure if more people do they’ll start feeling the cost of not automating it.
zwerdlds 8y ago
Having had direct experience with this, this is the reason people don't file bugs with Apple. It is an exercise in futility.
- natch 8y ago
  Those people are operating on a flawed understanding of the process though... it’s not futile.
- RKearney 8y ago
  I reported a UX bug with the new iOS feature Screen Time when the first developer beta hit. Through the entire beta releases the only updates I got were “we pushed a new release, can you test again?”. Needless to say the bug made it to the final release of iOS 12. I’m done filling out bug reports for this reason.
  - iforgotpassword 8y ago
    Same here. I have a little "blog" where I collect such things (with workaround if any), and then hope google would redirect people there suffering the same issue.
natch 8y ago
That being said, filing bug reports that end up being duplicates is not wasted time, because they aggregate information from duplicate reports into the main report tracking that issue.

cowsandmilk 8y ago

For WebKit? Yes https://bugs.webkit.org https://bugs.webkit.org

nraynaud 8y ago

No, their bug management is not friendly at all.

olliej 8y ago

For webkit? Bugzilla.webkit.org