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Glad you found it helpful :) I recommend following patio11 on Twitter -- this is one of his regular drums to beat, and it helps having a frequent reminder of ho

Glad you found it helpful :) I recommend following patio11 on Twitter -- this is one of his regular drums to beat, and it helps having a frequent reminder of how enterprises work and that left to your own devices you will almost always undervalue your own product.

matt_the_bass 8y ago
I often see “enterprise” options with “call us” pricing on saas products. However often there are no enterprise features listed. I presume that is because those extra features a customized per large customer. Do you (or anyone else reading) have examples of some of those type of features enterprise customers might want? I know this is a pretty open ended question. So if helpful, you could limit them to the context of a saas like this one.
- schneidmaster 8y ago
  Sure, here's the pricing model for the SaaS startup I work for: https://www.aha.io/product/pricing https://www.aha.io/product/pricing Our Enterprise+ plan is the one for our largest enterprise customers -- the extra features are: - Antivirus scanning for attachments - IP access controls - Custom tables (an advanced feature where you can create your own record schema and link the records to canonical records in our product -- for example you can create a table of "customers" and link each feature to the customers that want it) - Account backup (obviously we do our own backups, but this feature lets you easily dump your whole account to JSON so you can do your own backups too) - Some advanced features around managing licenses within your organization - Our concierge service (which includes support for security/operational reviews plus some sessions to guide you in rolling out our product within your organization)
  - matt_the_bass 8y ago
    Great examples! Thanks. I presume these services are priced at a level that make it worth your time to develop them. Do you find you have a lot of feature creep as each potential enterprise customer asks for certain extra features?
    - schneidmaster 8y ago
      Not really, but a lot of that is related to how we prioritize features. We set out goals and initiatives each half-year (using Aha! internally) and ensure that the things we prioritize and build are aligned with our initiatives and will broadly benefit our customers.

matt_the_bass 8y ago

I often see “enterprise” options with “call us” pricing on saas products. However often there are no enterprise features listed. I presume that is because those extra features a customized per large customer. Do you (or anyone else reading) have examples of some of those type of features enterprise customers might want? I know this is a pretty open ended question. So if helpful, you could limit them to the context of a saas like this one.

schneidmaster 8y ago
Sure, here's the pricing model for the SaaS startup I work for: https://www.aha.io/product/pricing https://www.aha.io/product/pricing Our Enterprise+ plan is the one for our largest enterprise customers -- the extra features are: - Antivirus scanning for attachments - IP access controls - Custom tables (an advanced feature where you can create your own record schema and link the records to canonical records in our product -- for example you can create a table of "customers" and link each feature to the customers that want it) - Account backup (obviously we do our own backups, but this feature lets you easily dump your whole account to JSON so you can do your own backups too) - Some advanced features around managing licenses within your organization - Our concierge service (which includes support for security/operational reviews plus some sessions to guide you in rolling out our product within your organization)
- matt_the_bass 8y ago
  Great examples! Thanks. I presume these services are priced at a level that make it worth your time to develop them. Do you find you have a lot of feature creep as each potential enterprise customer asks for certain extra features?
  - schneidmaster 8y ago
    Not really, but a lot of that is related to how we prioritize features. We set out goals and initiatives each half-year (using Aha! internally) and ensure that the things we prioritize and build are aligned with our initiatives and will broadly benefit our customers.