You're right. The larger question is how many productive hours people are putting in (which is not easy to measure) and what they're actively doing about reduci

You're right. The larger question is how many productive hours people are putting in (which is not easy to measure) and what they're actively doing about reducing the number of hours by improving productivity, efficiency, automation, etc. Constant firefighting is not what any workplace should be about for a long period of time.