> Anecdotally, I am far from alone among my friends and family in perceiving that Amazon's quality, reliability and customer service have degraded sharply in re

> Anecdotally, I am far from alone among my friends and family in perceiving that Amazon's quality, reliability and customer service have degraded sharply in recent years. You can add me to that list. I've had an Amazon account since 1998, and I'm at a point where I use it only as a measure of a last resort. Nevertheless, Amazon revenue from retail business [1] over the past few years is way up, suggesting that our position seems to be a minority one. [1] https://www.statista.com/statistics/672747/amazons-consolidated-net-revenue-by-segment/ https://www.statista.com/statistics/672747/amazons-consolida...