Yeah. Also, I think one should consider context. And I mean not only purely technical context, but also human context. A person that has a personality that's di

Yeah. Also, I think one should consider context. And I mean not only purely technical context, but also human context. A person that has a personality that's disagreeable enough to be able to be tough, while usually staying civil might just have a bad day now and then. Having personal problems, being overworked - whatever - that might push them over the boundary into straight up rudeness on occasion. You just can't get it right all the time.