> we write software for humans not computers. The "humans" are in every case either ourselves or our customers. Empathy is certainly not needed when communicat

> we write software for humans not computers. The "humans" are in every case either ourselves or our customers. Empathy is certainly not needed when communicating with ourselves; and with the exception of the (rare) type of developer who also owns the company, the latter case has the indirections of Sales, TAM, Services, Tech Support and our managers. Hence, while the quoted statement is true by itself, it does not support the universal need for empathy for software-development.