4 ms·
In the last year Amazon stopped price matching themselves (used to be within the last 30 days). Now even if the item is still in the mail they require you to sh
by Someone1234 8y ago
In the last year Amazon stopped price matching themselves (used to be within the last 30 days). Now even if the item is still in the mail they require you to ship it back at your cost and re-order at the lower price.
They've also modified their Wish List/Gift List to remove the "Buying this elsewhere" button. Now you have to purchase from Amazon.com or ruin the surprise if using a friend's Wish List. This isn't reflected in Amazon's help site[0] and their customer service spent three weeks investigating this only to tell me they're "Constantly trying to improve the site"(???).
My point is, that Amazon's CS is slipping. It used to be fantastic, now it is fine, but definitely getting less friendly in terms of policy even if the agents themselves are still pleasant. They're more or less ruined their own Wish Lists.
[0] https://www.amazon.com/gp/help/customer/display.html?nodeId=3058771 https://www.amazon.com/gp/help/customer/display.html?nodeId=...
- bitxbit 8y agoThose are all fair points. Their Prime program used to be ridiculously generous in earlier days. However, I have a very very hard time thinking of someone, big or small, who does it better.