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Amazon’s customer service is still very good to excellent especially considering the volume they handle and the loss they take on return frauds. It’s still no C

Amazon’s customer service is still very good to excellent especially considering the volume they handle and the loss they take on return frauds. It’s still no Costco or Nordstrom but Amazon is the gold standard for online retail experience.

Someone1234 8y ago
In the last year Amazon stopped price matching themselves (used to be within the last 30 days). Now even if the item is still in the mail they require you to ship it back at your cost and re-order at the lower price. They've also modified their Wish List/Gift List to remove the "Buying this elsewhere" button. Now you have to purchase from Amazon.com or ruin the surprise if using a friend's Wish List. This isn't reflected in Amazon's help site[0] and their customer service spent three weeks investigating this only to tell me they're "Constantly trying to improve the site"(???). My point is, that Amazon's CS is slipping. It used to be fantastic, now it is fine, but definitely getting less friendly in terms of policy even if the agents themselves are still pleasant. They're more or less ruined their own Wish Lists. [0] https://www.amazon.com/gp/help/customer/display.html?nodeId=3058771 https://www.amazon.com/gp/help/customer/display.html?nodeId=...
- bitxbit 8y ago
  Those are all fair points. Their Prime program used to be ridiculously generous in earlier days. However, I have a very very hard time thinking of someone, big or small, who does it better.
cryptonerd2212 8y ago
This spills over into Whole Foods as well, from my experience. I personally don't know quite how to feel about the idea that Amazon bought them out, but the in-store customer service is leagues above Walmart and on par with Publix.
astura 8y ago
Amazon actually has awful customer service if your inquiry can't be solved by either refunding or reshipping your order. Had them repeatedly ship something glass in inappropriate packaging, it showed up shattered every time. Pleas to "please package appropriately" were repeatedly ignored. Finally I gave up and decided I didn't really need the item anyways.

Someone1234 8y ago

In the last year Amazon stopped price matching themselves (used to be within the last 30 days). Now even if the item is still in the mail they require you to ship it back at your cost and re-order at the lower price. They've also modified their Wish List/Gift List to remove the "Buying this elsewhere" button. Now you have to purchase from Amazon.com or ruin the surprise if using a friend's Wish List. This isn't reflected in Amazon's help site[0] and their customer service spent three weeks investigating this only to tell me they're "Constantly trying to improve the site"(???). My point is, that Amazon's CS is slipping. It used to be fantastic, now it is fine, but definitely getting less friendly in terms of policy even if the agents themselves are still pleasant. They're more or less ruined their own Wish Lists. [0] https://www.amazon.com/gp/help/customer/display.html?nodeId=3058771 https://www.amazon.com/gp/help/customer/display.html?nodeId=...

bitxbit 8y ago
Those are all fair points. Their Prime program used to be ridiculously generous in earlier days. However, I have a very very hard time thinking of someone, big or small, who does it better.

cryptonerd2212 8y ago

This spills over into Whole Foods as well, from my experience. I personally don't know quite how to feel about the idea that Amazon bought them out, but the in-store customer service is leagues above Walmart and on par with Publix.

astura 8y ago

Amazon actually has awful customer service if your inquiry can't be solved by either refunding or reshipping your order. Had them repeatedly ship something glass in inappropriate packaging, it showed up shattered every time. Pleas to "please package appropriately" were repeatedly ignored. Finally I gave up and decided I didn't really need the item anyways.